SNAH Healthcare announced a new partnership with the City of West Haven to provide non-emergency medical transportation and senior center shuttle services. The service will offer daily shuttles to the West Haven Senior Center and designated grocery shopping locations, utilizing the city's existing schedule for residents. This partnership emphasizes building a transportation model around trust, safety, and efficiency for government-funded services. SNAH Healthcare differentiates itself through a commitment to safety, integrity, transparency, and fraud prevention, which are critical components of public sector partnerships.
Every vehicle in the SNAH fleet will be equipped with front and back-facing cameras to create a visual record of each trip for passenger and driver safety. Real-time GPS tracking will provide transparency to municipal partners, allowing the City of West Haven to monitor service delivery, compliance with routes, timeliness, and resource use. A key feature of the service is door-to-door assistance for seniors with mobility challenges. SNAH's trained drivers will provide hands-on assistance from home to shuttle and back, combining a person-centered approach with technological accountability.
Addressing concerns about fraud and misuse of funding in non-emergency medical transportation, SNAH has designed its operational model to reduce such risks. The company offers partners full visibility of every step in the trip continuum to prevent fraudulent billing or "ghost rides," aiming to provide peace of mind and a tangible return on investment through reduced costs. Paulina Wierzbicka, President of SNAH Healthcare, stated that the company's technology and processes are intended to enhance municipalities' control and verification processes, avoiding a "black box" environment. Partners will receive performance reports and tools to monitor performance independently.
The launch in West Haven leverages SNAH's experience in managing publicly funded transportation and home-care programs. As the company pursues other bid opportunities regionally and nationwide, it emphasizes offering secure, transparent partnerships that prioritize community needs and protect taxpayer investments. For more details, visit https://www.SNAH.org.
